Privacy Policy

Last Updated: 1/1/25

Fawkes (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, submitting an application, or participating in our services.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide

Name

Business name

Phone number

Email address

Service area / city

Application or onboarding information

Payment and billing information (processed securely by third-party providers)

B. Customer Booking Information

When homeowners book cleaning services through pages managed by Fawkes, we may collect:

Customer name

Contact information

Address or service location

Booking preferences

This information is collected solely for the purpose of delivering the customer to the partnered cleaning company.

2. How We Use Information

We use collected information to:

Facilitate customer acquisition and delivery

Communicate with cleaning partners

Process billing and subscriptions

Improve website performance and services

Send operational emails or SMS messages

Comply with legal obligations

We do not sell personal information to third parties.

3. Information Sharing

We may share information only as necessary with:

Partnered cleaning companies (for customer delivery)

Payment processors (e.g., Stripe, PayPal)

Technology providers used for hosting, messaging, analytics, or automation

All third parties are required to handle information securely and lawfully.

4. SMS & Email Communications

By submitting your information, you consent to receive:

Emails related to service updates, onboarding, or billing

SMS messages related to customer delivery or operational notices

Message frequency varies. You may opt out of marketing messages at any time by replying STOP or using provided unsubscribe links.

Operational messages may still be sent as required for service delivery.

5. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Track website usage

Improve user experience

Measure marketing performance

You may disable cookies in your browser settings, though this may affect site functionality.

6. Data Security

We take reasonable and appropriate measures to protect your information, including:

Secure servers

Encrypted data transmission

Restricted access to sensitive data

However, no system can guarantee 100% security.

7. Data Retention

We retain information only as long as necessary to:

Provide services

Meet legal or accounting obligations

Resolve disputes or enforce agreements

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your data

Request correction or deletion

Withdraw consent where applicable

Requests can be submitted using the contact information below.

9. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website or services constitutes acceptance of any updates.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Fawkes Services
Email: [email protected]